Luxe FAQ & Clinic Policies

Please arrive 10–15 minutes before your appointment so we can begin on time and complete any required intake or preparation.

If you arrive late, we will do our best to accommodate you. However, your treatment time may need to be shortened so the next client’s appointment can begin on schedule. The full appointment fee may still apply.

When booking or attending your appointment, please advise us of any health conditions, medications, allergies, recent procedures, pregnancy, sun exposure, active skin irritation, open sores, infections, or changes in your skin that may affect treatment suitability.

Some medications, including photosensitizing medications, may affect whether certain treatments are appropriate. Luxe may recommend delaying, modifying, or changing a treatment plan based on your consultation and skin assessment.

We are committed to cleanliness, safety, and hygiene. Treatment areas, tools, and equipment are cleaned, sanitized, or sterilized as appropriate between appointments.

To help maintain a calm treatment environment, we kindly ask that phones and electronic devices be placed on silent during your visit.

Gratuities are appreciated and are left to your discretion.

There is surface and underground parking available around our facility.

All prices are listed in Canadian dollars. HST is extra where applicable. Prices, services, product availability, and treatment recommendations are subject to change.

Client information, consultation details, treatment history, and personal information are kept confidential in accordance with applicable privacy standards.

All treatment packages, services, and skincare product purchases are final sale.

Treatments and packages are non-refundable and non-transferable. Skincare products are final sale and may only be exchanged if the product is deemed defective.

Because treatment results vary by skin condition, skin tone, consistency, homecare, aftercare, and individual response, Luxe does not guarantee a specific result from any treatment, product, or package.

Luxe Beauty & Wellness Spa does not direct-bill insurance for aesthetic, corrective skin, laser, or professional skincare treatments.

Clients are responsible for confirming any possible coverage directly with their insurance provider before booking.

We require at least 48 hours’ notice to cancel or change an appointment.

If less than 48 hours’ notice is provided, or if you do not attend your appointment, your deposit may be forfeited. If the appointment is part of a prepaid package, the scheduled session may be considered used.

Late arrivals may result in a shortened appointment time. Arrivals more than 15 minutes late may be treated as a missed appointment or cancellation.

A deposit may be required to reserve your appointment. The deposit is applied toward your scheduled service.

Your appointment time, treatment room, equipment, and provider are reserved specifically for you. If you cancel, change, or miss your appointment without providing at least 48 hours’ notice, the deposit may be non-refundable.

Accepted payment methods include cash, debit, credit card, and e-transfer. HST applies to services and products where applicable.

Treatment packages must be paid upfront and in full unless otherwise arranged through approved financing.

For treatment packages, sessions must be completed within the applicable package timeline:

4-treatment packages: 6 months from the initial treatment date

6-treatment packages: 9 months from the initial treatment date

Treatment timing may vary depending on the program, skin response, treatment type, and provider recommendation.